Sales, Marketing and Customer Service

Job Summary: Position includes inquiry follow-up, and assistance with project management, and bookstore operations. This can be a 12-32hr commitment and can be remote.  

Responsibilities:

As a sales role,

• Follows up on incoming leads providing information and proposals
• Arranges and confirms appointments.
• Provides simple estimates
• Communicates complex estimates
• Assists with correspondence and followup communication.
• Monitors orders and information requests and communicates with clients or staff as required. 
• Maintains client and prospect lists
• Assists with marketing
• Assists with planning and implementation of marketing and sales plans

As the support person

• Compiles any needed reports
• Follows up and assists with on project progress
• Assists in research
• Assists with calendar and appointments

Conducts herself/himself in a professional manner at all times.

Job Qualifications:

• Communication skills
• Computer skills
• Administration skills
• Excellent organizational skills
• Clear telephone and personal manner
• Positive attitude
• Interest in publishing books and art
• Assertive, yet not abrasive. Engendering confidence. 

Job Requirements:

• Proserve or other sales or customer service training
• Post secondary training or experience in publishing, marketing, customer service preferred.
• Self starter able to work with minimal supervision
• Excellent written and oral English skills

Bookkeeper 
Flexible, can be combined with the customer care position for full-time.

Job Summary: Position includes AR/AP clerical, bookkeeping, relief for front-desk/customer care/project management.   

Responsibilities:

• Monitors orders and information requests and communicates with vendors, clients or staff as required.
• Ensures invoices are ready before client arrives to pickup up job or job is shipped.
• Enters vendor invoices into accounting programs
• Enters client payments into CRM. Assists with Interact/Visa/Mastercard transactions
• Reports or follows-up on outstanding invoices
• Compiles any needed reports and compliance documents
• Reconciles accounts
• Conducts herself/himself in a professional manner at all times.
• Assists with general office assistance including phone, mail, ticket and email support

Job Qualifications:

• Communication skills
• Computer skills
• Administrative skills
• Understanding of general accounting principles
• Excellent organizational skills
• Positive attitude
• Clear telephone and personal manner
• Interest in publishing, books and art
• Assertive, yet not abrasive. Engendering confidence. 

Job Requirements:

• Post secondary training in bookkeeping and/or previous experience required.
• Self starter able to work with minimal supervision
• Heart for publishing and creative work

Bindery Operator

Job Summary: Operate bindery equipment to process finished printed products.. Includes handwork and parcel shipping. 16-32 hours / wk. Can be combined with other positions for full time. 

Production Responsibilities:

Machine set up and operation:

• Set up and fine tuning of equipment to insure quality and efficiency
• Inspect working parts and be able to recognize those that need replacement
• Constantly monitor quality of finished product
• Be responsible for general maintenance and lubrication of machines

Assist with housekeeping and other general help

Performs job in a manner that protects the health and safety of all employees.

Maintain production charts and records

Job Qualifications:

• Mechanical skills
• Communication skills
• Computer skills
• Administration skills

Job Requirements/Qualifications:

• General bindery experience preferred
• High attention to detail and a craftsman attitude
• Manual dexterity for hand work
• General mechanical understanding.
• Ability to cooperate and communicate with co-workers and supervisors
• Update computerized project records
• Frequent turning, bending, lifting, and standing

Customer Service / Inbound Sales

Job Summary: Position includes front-desk, inquiry follow-up, and assistance with project management, and bookstore operations. This can also be a 16-38hr commitment.  

Responsibilities:

As the front-desk person:

• Greets clients and answers the phone in a polite and pleasant manner
• Answers queries or directs them to the appropriate staff member
• Ensures that the reception area and meeting room are kept clean and orderly
• Provides general office assistance including phone, mail, ticket and email support
• Assists clients with book sales and other small orders
• Provides excellent customer service and support
• Calls clients on job completion to coordinate delivery.
• Ensures invoices are ready before client arrives to pickup up job or job is shipped.
• Does follow-up calls to clients to ensure quality and customer service goals are met and exceeded. 
• Assists with Interact/Visa/Mastercard transactions
• Other duties as required to keep a neat and active first entry experience for our clients and support for the rest of the team.

As a sales assistant,

• Assists with arranging and confirming appointments.
• Provides simple estimates
• Communicates complex estimates
• Assists with correspondence and followup communication.
• Monitors orders and information requests and communicates with clients or staff as required. (Is that estimate out yet).
• Assists with book marketing
• Maintains client and prospect lists
• Assists with planning and implementation of marketing and sales plans

As the support person

• Keeps track of book inventory
• Does corrections in Word and Publisher and is the main person on MicroSoft programs.
• Compiles any needed reports
• Assists with incoming and outgoing correspondence
• Maintains an organized filing system
• Attends and records minutes for staff meetings
• Distributes minutes of staff meetings
• Assists in research
• Assists with calendar and appointments
• Orders office supplies

Conducts herself/himself in a professional manner at all times.

Job Qualifications:

• Communication skills
• Computer skills
• Administration skills
• Excellent organizational skills
• Clear telephone and personal manner
• Positive attitude
• Proofreading and English skills
• Interest in publishing books and art
• Assertive, yet not abrasive. Engendering confidence. 

Job Requirements:

• Proserve or other sales or customer service training preferred
• Post secondary training in marketing, general office procedures and/or previous office experience preferred.
• Self starter able to work with minimal supervision
• Excellent written and oral English skills