Customer Care / Marketing Assistant

Duration: 2022-04-25 - 2023-09-16
Job position: Customer Service / Marketing Assistant

PageMaster Publishing

11340 120 Street NW Edmonton
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Job description

Customer Service / Inbound Sales

Job Summary: Position includes front-desk, inquiry follow-up, and assistance with project management, and bookstore operations. This can also be a 16-38hr commitment.  


As the front-desk person:

  • Greets clients and answers the phone in a polite and pleasant manner
  • Answers queries or directs them to the appropriate staff member
  • Ensures that the reception area and meeting room are kept clean and orderly
  • Provides general office assistance including phone, mail, ticket and email support
  • Assists clients with book sales and other small orders
  • Provides excellent customer service and support
  • Calls clients on job completion to coordinate delivery.
  • Ensures invoices are ready before client arrives to pickup up job or job is shipped.
  • Does follow-up calls to clients to ensure quality and customer service goals are met and exceeded. 
  • Assists with Interact/Visa/Mastercard transactions
  • Other duties as required to keep a neat and active first entry experience for our clients and support for the rest of the team.

As a sales assistant,

  • Assists with arranging and confirming appointments.
  • Provides simple estimates
  • Communicates complex estimates
  • Assists with correspondence and followup communication.
  • Monitors orders and information requests and communicates with clients or staff as required. (Is that estimate out yet).
  • Assists with book marketing
  • Maintains client and prospect lists
  • Assists with planning and implementation of marketing and sales plans

As the support person

  • Keeps track of book inventory
  • Does corrections in Word and Publisher and is the main person on MicroSoft programs.
  • Compiles any needed reports
  • Assists with incoming and outgoing correspondence
  • Maintains an organized filing system
  • Attends and records minutes for staff meetings
  • Distributes minutes of staff meetings
  • Assists in research
  • Assists with calendar and appointments
  • Orders office supplies

Conducts herself/himself in a professional manner at all times.

Job Qualifications:

  • Communication skills
  • Computer skills
  • Administration skills
  • Excellent organizational skills
  • Clear telephone and personal manner
  • Positive attitude
  • Proofreading and English skills
  • Interest in publishing books and art
  • Assertive, yet not abrasive. Engendering confidence. 

Job Requirements:

  • Proserve or other sales or customer service training preferred
  • Post secondary training in marketing, general office procedures and/or previous office experience preferred.
  • Self starter able to work with minimal supervision
  • Excellent written and oral English skills

Skill Required

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Job Detail

PageMaster Publishing
Full time
Number to be recruited
One year
High school
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